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Exciting news coming to The Pass – Click here to see what’s new
From September, we’ll be gradually rolling out a new way to order at the bar, including an updated check-in process and more payment options.
Simply let staff know you’d like to pay with The Pass, tap ‘Order at Bar’ in the app and show them your QR code. You can then choose to pay with your physical card, Apple Pay, Google Pay or cash.
Head to the FAQs below for all the details.
If you have further questions, please contact our friendly support team.
After selecting ‘Order at Bar’ in the app and showing your QR code, you’ll pay directly at the venue’s payment terminal. You can pay using your physical card, Apple Pay or Google Pay. Cash payments can be made directly to staff.
Payments will no longer be processed using your stored card in the app. Stored card payments will still be available when ordering at the table.
When ordering at the bar with The Pass, you can pay using your physical card, Apple Pay, Google Pay or cash.
To make way for these payment options, stored card payments are no longer available when ordering at the bar. You can still use a stored card when ordering at the table through the app.
Yes. You’ll continue to earn points and redeem credit as usual when ordering at the bar with The Pass. We’re simply adding more ways to pay.
Tap ‘Order’, then select ‘Order at Bar’ to access your QR code. Make sure you’re using the latest version of the app when the update becomes available at your venue.
No. From September 2026, orders at the bar using The Pass App can be paid for by using either a physical card, Apple Pay or Google Pay, or cash. With these new payment options, purchases made outside The Pass using a Card Linked method will no longer earn points (previously known as ‘external purchase’).
