FAQs

The Pass is a loyalty program that allows you to order food and drinks, earn points, redeem rewards and score member exclusive promotions at over 190 pubs, bars and restaraunts. Signing up is free. Please refer to The Pass Terms and Conditions Here.

Simply download The Pass app from the App Store or Google Play (search for ‘The Pass’) and follow the prompts to complete the registration process. You will need to be over 18 and have a credit or debit card to link to your account for payments. Once registration is complete, you will get $10 food and drink credit to use towards your first order.

Download on the App Store or Get it on Google Play.

The Pass is available at 190 pubs, bars and restaurants located across Australia, find them here or via the Venue feature within the app.

When flooking for a watering hole within the app you will also be able to view opening times, special offers and will have the ability to book a table. For the best experience, please make sure you turn on your mobile location services so that The Pass app can show you venues nearby.

If your date of birth is incorrect in your Profile Details within The Pass, please contact us and we’ll get it updated!

The most common reason for not receiving a password reset email is if you used social sign-up, i.e. you signed up with Facebook, Google or Apple, rather than email.

Try to log in by choosing the social login options, rather than entering an email and password. If that’s still unsuccessful, please contact us.

Simply open the app, make sure your venue is selected and tap the order button to choose how you order. Once the order is processed you will see how many points you have earned.

You can view your order history in the My Activity section of the More tab within The Pass app.

Simply click on an individual order in the My Activity section to view the full details of the transaction, including an option to download a PDF copy.

You can register debit or credit Mastercard and Visa or an AMEX card.

If you think there has been an ordering or transaction error, please contact us via the Help & Support section of The Pass or send us an email at hello@thepassbyavc.com.au.

Yes, you can. You will, however, need to select your preferred payment card. This will be the card used for all payments until you decide to change it.

If an order fails but your credit has disappeared, it should automatically return to your account within 15 minutes.

If you see a small pending charge on your account from ‘Verify Auth’ and are wondering what it is, don’t worry — this is a temporary card authorisation and will be returned to your bank account. This is used to validate your payment method and help protect against fraud.

Some banks may send you a text or other notification that a card authorisation has been requested. This is completely normal and will not actually be charged, but may take up to 10 days to return to your account, depending on your bank.

If you’re on an Android device and can’t see any venues to select, your ‘Android System Webview’ may need a software update.

How to:

1. Click here to visit the Android System Webview on the Google Play store. OR; Open your Google Play store and search ‘Android System Webview’. Find the version that’s called ‘Android System WebView’ (Not Android System WebView Dev or Beta)
2. This is generally installed in your device by default. When you click though to it, there may be an update button.
3. Once you’ve updated ‘Android System WebView’, head back into The Pass and venues should now be visible.

You will earn points for every transaction via The Pass App. The earn rate will be 10 points for every $1 spent. Accumulated points can be redeemed for Credit. Once you have reached 1,000 points you can redeem a $10 credit. Or, save up 2,000 or 5,000 points and redeem for a $20 or $50 credit respectively.

In most cases, Points will be awarded straight after a transaction has taken place. In some cases, it might take up to 24 hours to reflect in your account.

There is no limit!

Points will expire if there is no account activity over a 12-month period. Account activity requires a member to have earned or redeemed Points within the previous 12 months.

For example, if you earned points on January 1st 2022, you only need to make one additional transaction or Points redemption by January 1st 2023 to avoid expiry.

You will receive notifications when your Points are about to expire, so please make sure you turn on push notifications.

The Pass has a Help & Support section. Please select ‘More’, ‘Help & Support’ and then select ‘Contact Us’ for help with your issue. Select the most relevant option on the page, describe your issue and submit your help request to our support team. We will respond to your issue as soon as possible.

Yes! When you pay at the bar at any of our venues using the same payment card that’s stored in your Pass account, our ‘card matching’ feature means you’ll still earn points on your transaction. It will show in your ‘My Activity’ page as ‘External purchase’.

Please note that card matching only allows you to earn points on your transactions; any Pass credit or Pass offers will not apply.

Find out more here.

Credit is valid for 3 months if it has been earned via a points redemption. Any credit earned by converting an AVC Gift Voucher code into The Pass Credit will be valid for 12 months. Promotional credits outside of these will have their expiry period clearly outlined when the code is provided.

You can track the expiry date of any available credit by tapping on your credit balance on the Home tab. Alternatively, head to the More tab on the navigation menu and select ‘Credits’.

Once you have credit in The Pass’s digital wallet, it will be automatically applied to your next order. The way it works is as follows:

• If you have $10 Credit and you’re purchasing a $15 drink: your credit will be applied, and your registered payment method will be charged $5. You will receive points for the remaining charged amount ($5 = 50 points).
• If you have $10 Credit and you’re purchasing an $8 drink: your credit will be applied to the full amount and your digital wallet will have $2 Credit remaining to be used on the next transaction. You will not receive points on this transaction because there is no charge to your registered payment method.

Open The Pass App. Head to the More tab on the navigation menu and select ‘Promo Code’. Enter your code & click ‘Apply promo code’. Your promo code will be automatically applied to your account if it is valid.

Voucher code not working? Please contact us via the Help & Support section of The Pass or send us an email at hello@thepassbyavc.com.au.

Yes, Australian Venue Co. (AVC) may send members promotions which include Credit. The amount of credit and all associated conditions (including expiry) will be at AVC’s complete discretion. The member may be required to enter a promo code to redeem the Credit promotion.

Referrals – or ‘Invite a friend’ – is a referral program that rewards existing members of The Pass who encourage their friends to also sign up to The Pass.

It rewards both the existing member for referring a new member, as well as the new member for signing up with a referral code.

You’ll receive 500 points when someone uses your referral code. The points will be added to your account once they’ve made an order that is at least partially charged to their stored payment method, i.e. once they’ve spent more than the $10 welcome credit, plus any other credit they may have.

If the new user has only ordered and paid using The Pass credit, the 500 points won’t be added to your account yet.

When you sign up with a referral link, or enter a referral code in More > Promo Code before making your first purchase, you’ll receive 500 bonus points. This is in addition to the $10 welcome credit that all new signups receive.

If someone sends you their referral invite link, using the link will open a prompt in The Pass app which automatically includes their referral link.

Or, you can manually enter a referral code by going to More > Promo Code.

Referral codes must be entered prior to making your first order in The Pass.

You can find your referral code in The Pass app by going to More > Invite a friend, get 500 points.

You’ll only receive your points once your referee spends enough in The Pass to be charged to their stored payment method.

If they’ve only spent using The Pass credit, you won’t receive your points yet.

No, referral codes can only be entered prior to making your first order.

Yes, you can refer a maximum of 40 people to The Pass, after which your referral code will no longer work.

As a member of The Pass, you will be able to purchase AVC Gift Vouchers directly inside the app. If you prefer, you can also purchase them from our website.

Please note, you or the gift recipient do not need The Pass app to redeem an AVC Gift Voucher.

AVC Gift Vouchers are redeemable at over 190 venues across Australia or can be converted into The Pass Credit. You can find the full Terms & Conditions on our website or on the Gift Voucher itself.

If you wish to purchase more than 10 AVC Gift Vouchers, please send us an email at hello@thepassbyavc.com.au.

Show your gift voucher when paying for your order and a staff member will assist you.

And yes, you can print the gift voucher if you’d like to give it physically.

Got a voucher you would like to convert?

Enter your gift voucher number (under ‘Voucher Number’) into the ‘Promo code’ section, located in the app menu.

You may be unsubscribed from marketing communications. You can adjust the types of marketing communications you receive from us in your account settings.

Please select ‘More’, ‘Settings’ and then select ‘Communication Preferences’, then check any of the options you wish to ensure you do not miss out on any special promotions or account information. This includes receiving Push notifications or Email communications about upcoming Points or Credit expiry.

If these are on and you’re still not receiving emails, you may have unsubscribed from our email platform. Please contact hello@thepassbyavc.com.au

If you already have an AVC app account which you would like to keep, please follow these steps: https://thepassapp.com.au/avc-app-transition/

Can’t login or missing points and credit? Please contact our support team at https://thepassapp.com.au/contact/ or send us an email at hello@thepassbyavc.com.au.

Existing points and credit will be converted to the equivalent points and credit amount within The Pass. Credit can be used at all 190+ pubs and bars across Australia.

Unfortunately not, The Pass is replacing the existing Australian Venue Co app which incorporates all of the great feedback our excellent customers have provided. We hope you enjoy!

We’ve done our best to ensure that all points and credit that you had in the Australian Venue Co. app were brought across to The Pass, but occasionally they may have slipped through the cracks. Please contact us and let us know which email was used for your AVC app account, and we’ll match the points and credit in your The Pass account.

You will only receive a password reset email if your account has been moved over from the AVC app, or if you have since created an account in The Pass. If you believe this to be the case, please contact us.

If you have signed up using Google, Facebook or Apple, you won’t receive a password reset email. Please log in using the option you used to sign up to The Pass.