Levels rewards users for spending more with The Pass. The more you spend, the more you get! The higher your Level, the better your rewards.

Your Level is based on your spend within a 12 month period. Your spend resets to $0 each time you either:
A) Move up a level; or
B) Reach your ‘Anniversary Date’

Level 1: $250 – $499.99
Level 2: $500 – $1,999.99
Level 3: $2,000 – $4,999.99
Level 4: $5,000+

For example, if you reach $250 spend on 1^st April 2024, you will move up to Level 1, and your spend resets to $0. Then, between April 1^st 2024 and March 31^st 2025, you need to spend at least $250 again to maintain your Level 1. Or, if you reach $500 spend before March 31^st 2025, you will move up to Level 2, and your spend resets to $0 on that date, which becomes your new anniversary date.

To the pub!

If you’ve signed up to The Pass, you’re in! Spend $250 within a 12 month period to unlock the added benefits at Level 1.

When logged into The Pass app, head to the Rewards page, then the My Benefits tab to see your current Level and benefits.

The more you spend, the higher your level. To see what you need to spend to reach the next Level, head to the Rewards page, and choose the My Benefits tab. This will show you how much is required to spend by the anniversary date to reach the next Level.

Your anniversary date begins as your signup date to The Pass (or 7^th May if you’re already signed up to The Pass), but will change as you move Levels.

When you move up or down a Level, your anniversary date resets to the date in which you moved. That means you have 12 months from your new anniversary date to reach the spend requirements to either maintain or progress your Level.

For example, if you reach the Level 1 spend requirement on August 5^th, you will move up to Level 1, and your new anniversary date is now August 5^th. You have until August 4^th the following year to reach your new Level spend requirements.

Your spend requirements are tracked when you spend in The Pass. If you make a $20 transaction (excluding credit), this counts towards your spend requirements, so your requirements will drop by $20.

To maintain your Level, you need to spend the minimum Level amount in the 12 month period before your next anniversary date.

To move up a Level, you need to reach the required amount before your next anniversary date.

For example, you reached Level 1 on January 20^th. During the following 12 months you can either:

1. Spend $500 to move up to Level 2,
2. Spend between $250 – $499.99 to maintain Level 1, or
3. Spend less than $250 to drop out of Level 1

You will move down Levels if you don’t meet the required spend by your anniversary date. Your new Level will be based on your spend in the previous 12 month period.

For example, you reached Level 3, but only spent $300 in the following 12 months, so you drop back to Level 1.

No. Your spend is calculated based on the spend since your anniversary date. When you move a Level, your anniversary date and spend tracking resets.

However, if you require $10 spend to reach the next Level, and you make a $50 order, the extra $40 will be included in your next Level’s spend.

No, credit spend does not count towards your Level spend requirements. Your spend is tracked by adding up the total payment value of your transactions that is charged to your card, which excludes discounts or credits.

For example, your transaction was $100, but included $10 credit, and only $90 was charged to your card. Only $90 will track towards your Levels spend.

Yes! When earning points with our ‘card matching’ feature (transactions that appear in your My Activity as ‘External Purchase’), this will also contribute to your Levels spend.

However, please keep in mind that the card matching feature only allows you to accumulate points on your transaction. Offers and credit in The Pass are only available when ordering via The Pass app.

Yes! When you purchase a gift voucher from within The Pass, this spend is included in your Levels spend tracking, provided it’s purchased via payment method. If the voucher is purchased using The Pass points, this is not included.

Yes! For bookings that require pre-payment in the booking platform SevenRooms (e.g. large group bookings or bottomless brunches, etc), this spend will count towards your spend tracking once you attend your visit. This is also when you’ll automatically receive the points for that booking.

When making the booking, please ensure that you’re using the same email and mobile number as your The Pass account so that your booking is matched to your account.

Yes! Even if you haven’t yet reached Level 1, you’ll still receive the usual benefits of The Pass such as earning 10 points per dollar spent, $20 birthday credit, and access to offers. The benefits will just improve as you move up the Levels.

A few days before your birthday, you’ll be sent an email to redeem your birthday credit. You need to be opted in to receiving emails from us to be able to receive your birthday credit code. Please reach out to hello@thepassbyavc.com.au if you don’t receive it!

As your birthday credit is emailed to you a few days prior to your birthday, the amount of credit you receive will depend on what tier you’re in at that time. If you go up a tier between receiving that credit and your birthday, unfortunately you’ll be unable to receive the higher credit amount.