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From mid-November, The Pass is updating with new ways to earn and benefits that grow with your status.
Select your level below to see what’s new for you.
As a member of The Pass, you’ll unlock perks, better value and rewards, including…
The more you spend, the more you get
$30 Birthday gift 
5 points for every $1 spent 
Member-only offers and rewards 
First dibs on tickets to live events before general sale
$50 Birthday gift
1.5x the standard earn rate, get 7.5 points for every $1 spent 
1,500 instant bonus points for leveling up
First dibs on tickets to live events before general sale
Member-only offers and rewards 
Challenge Rounds, coming in 2027 
Plus exciting new benefits to come in the new year
$80 Birthday gift
2x the standard earn rate, get 10 points for every $1 spent 
$10 credit every month, $120 across the year
2,500 instant bonus points for leveling up 
Your own concierge for bookings and enquiries
12 x Double points transactions. One per month
First dibs on tickets to live events before general sale
Member-only offers and rewards
Challenge Rounds, coming in 2027
Plus exciting new benefits to come in the new year
$150 Birthday gift
2x the standard earn rate, get 10 points for every $1 spent
$20 credit every month, $240 across the year
4,000 instant bonus points for leveling up
Your own concierge for bookings and enquiries
24 x Double points transactions. Two per month
First dibs on tickets to live events before general sale
Member-only offers and rewards
Challenge Rounds, coming in 2027
Plus exciting new benefits to come in the new year Here’s where you’ll find all the details about the upcoming updates to The Pass Levels.
If you still have any questions, please contact us!
Plenty. New ways to pay and order. First dibs on tickets to live events. Member-only offers and rewards, with more new benefits to come in the new year. Check your level above to see what’s yours from mid-November.
The Pass launched in 2022 with 175 venues. There are more than 200 today and we’re still growing. The update is about giving more of what you enjoy, keeps the rewards coming as we grow, and brings in things we haven’t done before. Presale access to live events, new ways to pay and order, and more to come in the new year.
Convert your points to credit the way you do today and put them towards your next order. More ways to use your points are coming in the new year.
Tickets to select gigs at our venues before they go on general sale, available at Level 1 and above. With over 200 venues on The Pass, there’s always something on.
More ways to earn, and more ways to use your points. We’ll let you know as each one lands, so keep an eye on the app and your inbox.
Challenge Rounds kick off in 2027, with a new round every quarter, for Level 2 and above. Get involved for your chance to win prizes and more. We’ll share the details in the coming months.
A dedicated team for bookings and enquiries. You’ll find the direct number in your emails from us.
Yes. Your full balance moves across with you at mid-November. Convert points to credit the way you do today, with more ways to use them coming in the new year.
The standard earn rate is 5 points per $1 you spend with The Pass, and your level multiplies it. Level 2 earns 1.5x. Level 3 and Level 4 earn 2x.
Levels 3 and 4 also get double points transactions: one a month at Level 3 and two a month at Level 4. Each activated transaction earns double points on the first $75 at Level 3, or the first $150 at Level 4.
Earn or spend points at least once every six months and your whole balance stays active. Otherwise, they expire. Any purchase through The Pass keeps your points active, and so does putting points towards something. Redeeming credit on its own doesn’t. Points you already have keep their current expiry until your first spend after launch. From then, the six-month rule applies to your whole balance.
If you’re opted in to hear from us, we’ll give you a heads up before they expire.
They stay in your account and work as normal, right up to their own expiry date. How long credit lasts depends on how you earned it, and you can check any expiry by tapping your credit balance on the Home tab. If you’re opted in to hear from us, we’ll give you a heads up before anything is due to expire.
New ways to pay and order, with more benefits arriving in the new year. Spend $250 a year to reach Level 1 and unlock a $30 birthday gift and first access to live event tickets.
From launch in mid-November, the $20 birthday credit is no longer available for Welcome members. Your birthday gift will be available once you reach Level 1.
First dibs on tickets to live events before general sale, new ways to pay and order, and more benefits arriving into the new year. Your $30 birthday gift arrives in your birthday month.
You’ll get 1.5x the new standard earn rate on every $1 you spend, a $50 birthday gift and first dibs on tickets to live events. From 2027, you’ll also be able to join Challenge Rounds throughout the year, with more benefits to come.
From mid-November, quarterly credits are no longer part of standard Level 2 benefits. Your final quarterly credit landed in October.
From mid-November it arrives monthly, with $10 twelve times a year. Something to look forward to more often. You received your last quarterly credit in October, with monthly credits starting in December.
It’s going up. From mid-November you get $20 every month, $240 across the year, up from $200. You received your last quarterly credit in October, with monthly credits starting in December.
They carry on. You get one double points transaction a month at Level 3, and two at Level 4.
From 1 December, each activated transaction earns double points on the first $75 at Level 3, or the first $150 at Level 4. Anything over that earns your usual 10 points per $1.
Birthday gifts start at Level 1 and grow with your level: $30 at Level 1, $50 at Level 2, $80 at Level 3 and $150 at Level 4. Your gift arrives in your birthday month, ready to use at any of our venues.
From launch in mid-November, Welcome level members will no longer receive the $20 birthday credit.
No. You stay at the level you’re on, and reassessment still only happens on your usual anniversary date. We’re refreshing the program, with more to come across the year.
Reach $500 before mid-November and you’ll move up, with Level 2 yours from launch right through to your membership anniversary. From mid-November, Level 2 starts at $750 a year, and that’s what keeps it at your anniversary. Waiting for you there, 1.5x the standard earn rate, a $50 birthday gift and 1,500 bonus points for levelling up.
If you’ve spent over $500, Level 2 is yours through to your anniversary. Your level is reassessed on your anniversary each year, and from mid-November $750 a year keeps you at Level 2. Below that, you’ll move to the level your spend matches.
Bigger birthday gifts, faster earn rates, and more waiting the further you go. Check the levels above to see what’s at each one.
In the app under Home. Your level, points balance and progress to the next level are all on that screen.
We’ll let you know in the app when it’s live. Just make sure your app is up to date, and the new program will appear automatically.
Yes, at every venue where you can use The Pass today. More than 200 of them, check the app for ones near you.
Update your app at launch and the new program appears automatically.
The updated terms and conditions are here, effective mid-November.
The updated terms take effect from mid-November and apply to all members from that date. By continuing to use The Pass on or after that date, you accept them. Worth a read before then so you know what’s new.
Contact us at hello@thepassbyavc.com.au or use the form on our website.